Frequently Asked Questions

Q1. Where is the front office of Green Valley Hakuba? 
Our front office is located almost in the center of Hakuba village, close by the entrance to Hakuba47 ski area.

If you enter [Ourphonenumber0261-75-4000]

Into your navigator, the guidance may lead you to a wrong direction such as the Hakuba47 ski area. In this case please enter the phone number of
[LawsonKamishiro0261-75-4100]
which is just 250m away from our front office.

Q2. What are characteristics of the cottages? 
The cottages are characterized by the construction methods and the grades.

"Superior Holiday Home", "Deluxe Holiday Home" Grade : ★★★
A cottage focused on spaciousness and comfort.(4 ~ 21 people)

"Log house", "Log House Deluxe" Grade : ★★
A log house making the best use of the natural log texture.(2 ~ 13 people)

"Standard Holiday Home" Grade : ★★
A conventional-style and spacious cottage.(4 ~ 8 people)

"Comfort Holiday Home" Grade : ★
Ordinary construction cottages, which are at very reasonable prices suitable for group (10 ~ 22 people)

All cottages have facilities of kitchen, bath room and toilet, The room layouts and accommodating number of people vary from one cottage to another.

Q3. When to check in and check out? 
Check in 3:00 pm to 6:00 pm.
Check out 8:30 am to 10:00 am.

Q4. Is it possible to check in at late hours?
If you arrive after 6 pm. or even at midnight, you could check in with prior notification.

Q5. How much is the accommodation?
The rates vary, depending on the season, the type of the cottage and the number of people, from 5,300~25,000 JPY per person.

Q6. Are credit cards OK?
We accept credit cards below.
AMEX VISA MASTER DC
Please note,
We accept only cash payments for discounted optional activities such as discounted ski lifts pass for Goryu and Hakuba47 ski area and several seasonal outdoor activities.

Q7. Is there a parking lot?
All cottages have their designated free parking lot.

Q8. Do you have facilities to keep our luggage and to change our clothes?
Unfortunately, we do not have such facilities.

Q9. Are amenities included in the service?
In each cottage bath towels, hand towels, toothbrushes, two-in-one shampoo, body shampoo and a hand wash are included in the service.
Tissues, laundry detergent, pajamas and medicines are not included in the service.

Q10. Are condiments included in the service?
Condiments are not provided in cottages.
Supermarkets and convenient stores are several minutes drive from our front office.
Cooking utensils are equipped, and tableware is provided according to the guests.

Q11. Do you have pickup service?
We provide pick-up service from either JR Hakuba Station or from public transportation point in Hakuba Village.
A prior booking is required and we may not be able to respond if informed on the day of your arrival.
We kindly ask customers who may check in early or at late hours, to inform us beforehand to arrange the time for pickup services.
Otherwise, taxis and car rentals are available in Hakuba village. 

Q12. Is there a hot spring close by?
Yes, there are several hot springs with different qualities close by, such as Happo Onsen. 

Q13. Are there restaurants nearby?
Yes, there are Western, Chinese, and Japanese style restaurants within 3 to 10 minutes drive from Hakuba station or our office.
There are several pubs nearby for you to enjoy your evening.
please note:
Drinking and driving is strictly prohibited in Japan, please make sure to have someone that does not consume alcohol when driving a vehicle.